WHAT
WE EXPECT FROM CLIENTS
ุ
Co-operation , Understanding
and reasonableness.
ุ
To pay water tax in
time and avoid late fine
payment.
ุ
Not to pay bribes . Instead, to
report to Head Office , if any Officer / Staff is asking for it.
ุ
to
care for preservation of water source
catchments, cleanliness of water sources and
water supply assets.
Villagers
to change their mind set of
dependence on Government, and to begin to actively look after their own
water supply and sanitation systems as this is the trend now for sustainability.
REDRESSAL
OF PUBLIC GRIEVANCES
Public
grievances/queries may be brought to Control Room (being set up now in
each of the ten PHE Divisions ) for speedy redressal /clarification. Replies to
grievances/ complaints are given within 24 hours. The Sub Divisional Officer in
charge of maintenance of water supply to an
urban town is also designated as
the Grievance Officer who will take charge of the
Control Room . He shall co-ordinate
and get the needful done.
List
of Officers in charge of particular works/ jurisdiction
with addresses / telephone numbers are also displayed outside
the Control Room for
complainants to meet them directly and get their problems solved.
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